how long does it take for an order to be shipped?
every purchase is made to order and typically ships within 7 days from your order date. you will be notified ahead of time if we expect any kind of delay, but please note there can be slight variations in wait time. once your order is shipped, you will receive a shipping confirmation email along with a USPS tracking number.
how often are new collections launched?
new crystal collections are launched seasonally, with 4 big launches per year. our typical launch cycle is as follows:
spring - march 1
summer - june 1
fall - september 1
winter - december 1
there may also be surprise drops throughout the year, so keep an eye out!
when are donations to charities made?
donations are made 4 times per year on the same day as seasonal launches. 10% of the proceeds from the previous launch are donated to its correlating charity.
what if my item breaks or arrives broken?
if an item breaks, please notify us within 30 days of your purchase with a photo of the issue. we will replace your item free of charge and we will pay to re-ship your item. we are also happy to simply issue a refund, if you would prefer.
what if my jewelry item doesn't fit?
if an item does not fit, please notify us within 30 days of your purchase. you may send back the item for an exchange or a refund. if exchanging, we will cover the additional shipping cost of the replacement item - we just ask that you pay for return shipping. if returning, a refund will be issued once we receive the item from you.
how can i ensure that my jewelry item will fit?
we recommend using fashion tape to measure the circumference of your neck or wrist. add about 1/2" to 1" to that measurement to ensure a comfortable fit. more sizing information is outlined in our product descriptions. please note that the customer is responsible for ordering their correct size - see the above question if an item does not fit.
how can i return or exchange an item?
to return or exchange an item, please notify us within 30 days of your purchase and we will ask that you send it back to us. return shipping must be paid for by the customer and our PO box address can be found on our "contact" page. when we receive the returned item, we will issue a refund. for exchanges, you may then place a new order for the item you desire.
why did i not receive an order confirmation/shipping notification email?
these emails are automatically sent to the email address you provided when placing your order. if you do not receive any emails from us after placing your order, it most likely means a mistake was made when inputting your email address. in this case, please reach out to us to ensure that your order has been received and processed.
can i customize my jewelry item with different crystals?
sometimes we are able to make accommodations for special requests on our products, such as mixing & matching different stones! while we can't guarantee we can fulfill every request, go ahead and contact us! we just might be able to make your dream crystal item :)
are there any warnings about your products?
please note that our products and packages contain small objects which could pose a choking hazard - especially for small children & pets. please keep everything you receive in your package away from them for their safety.